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| Books & Off-the-Shelf Products |
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| We have many wonderful off-the-shelf products which can be purchased through us and books which can be purchased through our publishers |
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| In 2002, Jossey Bass, Inc. published The Indispensable Health Care Manager… Success Strategies for a Changing Environment by Wendy Leebov and Gail Scott. |
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| In 1998, American Hospital Publishing published Achieving Impressive Customer Service: Seven Strategies for Health Care Managers by Wendy Leebov, Gail Scott and Lolma Olson | |||||||||||||
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| In 1993, American Hospital Publishing published Service Quality Improvement: The Customer Satisfaction Strategy for Health Care by Wendy Leebov and Gail Scott | |||||||||||||
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| In 1990,Jossey Bass, Inc. published Healthcare Managers in Transition: Shifting Roles and Changing Organizations by Wendy Leebov, Ed.D. and Gail Scott, M.A |
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Leading For Excellence Training Modules Here is an easy-to-implement leadership development program that is designed to systematically help your leaders improve service in their areas. It is composed of five modules with Leader’s Guides, toolkits and session materials, and can be delivered in a variety of wonderful ways. Clients have been delighted with this just-in-time approach that gives managers the structure and support they need to “just do it.” |
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Building Healthy, Collaborative Workgroups Training Modules We have designed a practical, yet comprehensive, training program for your leaders that gives them the tools, skills and support they need to create and sustain work teams that are productive and collaborative. Our easy-to-use techniques get results and they do not overwhelm your busy managers and supervisors. |
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Managing for Success® This powerful tool helps your leaders gain insights into their leadership strengths and opportunities for improvement, and can be used as a standalone service or part of a larger leadership development initiative. |
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For detailed information, descriptions or references related to
any of these products, please contact: Gail Scott & Associates |
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