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| Consulting Services | ||||||||||||||
| Gail Scott and Associates offers a wide range of off-the-shelf and customized consulting services. For more complete information or brochures describing any of these services, please call us at 215-887-1021. Service Excellence A Customer Relations Strategy for Healthcare. We have developed a five part process to help you build and sustain a long range Service Improvement effort that involves groundwork and planning, the development of an infrastructure, stakeholder involvement and training, leadership development and ongoing support. We offer a variety of start-up services as well as planning for follow-up and follow-through. Team Building Healthy, productive partnerships and teams are not an accident. They are a direct result of planning and nurturing. We help teams develop shared visions and work with groups in a variety of ways to make these visions become a reality, including team retreats, tool kits for managers and on-going coaching and support. Leadership Development For 20 years, Gail and her partners have been helping formal and informal leaders gain the skills and mindsets to be successful and gratified in their jobs, by focusing on creating learning organizations rather than just providing leadership training. Our approach includes establishing clear expectations, assessing leadership competencies, and practical skill building that builds on individual interests and abilities, and is not limited to classroom experiences. We are known for our wonderful tool kits for managers that are packed with strategies and techniques leaders can use in their areas. We also build support/ coaching networks among leadership teams, knowing that everyone has something to learn and everyone has something to teach. Strategic Planning Our consultants are talented facilitators and use a range of techniques to help groups develop shared visions for the future. These interventions can be customized for small and very large groups depending on the options chosen. Our goal is to bring the right people together for the most meaningful dialogue, and make sure that people leave with a clear direction and a plan for follow through. Public Speeches Gail and her associates are well known in the healthcare community for their dynamic and engaging presentations. Audiences love the practical focus, humor, and fantastic take aways. Our speeches and seminars can be customized to fit your organizations needs and time frames and cover a wide range of leadership and employee issues geared to help individuals and groups maximize their potential. Popular topics relate to: customer service, communication, coaching, team building, employee morale and retention, and diversity. Personal and Professional Coaching We offer coaching services for individuals who want help meeting their personal and professional goals. We are very flexible in our approach and have supported clients in a variety of ways, often in combination with other large scale change initiatives. This service can be developed for members of a leadership team or internal coaches and change agents who find it helpful to have someone to support them in their role. |
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| Customized Consulting Services | ||||||||||||||
| Gail and her associates are well known for the following customized consulting services |
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Service Excellence… A Customer Relations Strategy for Healthcare Organizations. We have developed a five part process to help you build and sustain a long range Service Excellence effort that involves Groundwork with Leadership, Organizational Assessment & Planning, Stakeholder Involvement and Ongoing Support |
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Customer Satisfaction… Breakthrough Strategies for Leaders in Health Care Seminar This overview will focus on what more successful systems have done to generate results and staying power, why an emphasis on customer satisfaction in an era of managed care needs to become a strategy of choice, and what you and your group can do to create a culture of continuous improvement. |
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The Indispensable Health Care Manager… Based on our new book, we can help you create a process to develop the skills and mindset your leaders need to be successful in today's environment. This is not just training, it is a focus on personal mastery and challenges everyone to be the best they can be. |
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Building Healthy Collaborative Workgroups… In today's environment, great teamwork is essential. Every leader must be responsible for creating a work environment where people understand and support their partners. Where conflict and misunderstanding are handled in healthy ways and individuals feel valued for their contributions. We have developed a practical approach to helping your leaders make this a reality. |
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Management Mentor Teams… We can help you build a support system where leaders learn from, coach and challenge each other. |
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Leadership Expectations… We can help you build a set of expectations that clearly defines what you want and need from all leaders in your system. |
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For detailed information, descriptions or references related to
any of these services, please contact: Gail Scott & Associates |
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